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Bib & Tucker

<p>Our shipping rates and estimated delivery dates are calculated at checkout, so you can feel confident about selecting your shipping method! Exact DHL rates are determined at checkout based on package weight.&#xA0;</p><table id="isPasted" width="100%"><thead><tr><th><div align="left">Method</div></th><th><div align="left">Cost</div></th><th><div align="left">Delivery</div></th></tr></thead><tbody><tr><td>DHL eCommerce - Ground</td><td><strong>FREE</strong> on orders $100 or more<br>Calculated at checkout&#xA0;on orders below $100</td><td>3 - 8 Business Days</td></tr><tr><td>DHL eCommerce - &#xA0;Expedited*</td><td>Calculated at checkout</td><td>2 - 5&#xA0;Business Days</td></tr><tr><td>DHL eCommerce - Expedited Max</td><td>Calculated at checkout</td><td>2 - 3 Business Days</td></tr><tr><td>USPS First Class</td><td>Calculated at checkout</td><td>Calculated at checkout</td></tr><tr><td>USPS Priority Mail</td><td>Calculated at checkout</td><td>Calculated at checkout</td></tr><tr><td>FedEx Home Delivery</td><td>Calculated at checkout</td><td>Calculated at checkout</td></tr><tr><td>FedEx Express Saver&#xAE;*</td><td>Calculated at checkout</td><td>Calculated at checkout</td></tr><tr><td>FedEx 2Day&#xAE;*</td><td>Calculated at checkout</td><td>Calculated at checkout</td></tr></tbody></table>

Our shipping rates and estimated delivery dates are calculated at checkout, so you can feel confident about selecting your shipping method! Exact DHL rates are determined at checkout based on package weight.

How Much Do You Charge for Shipping?

I Have Questions Before I Place An Order!

Shipping

Why was my card declined?

My account shows I was charged twice. What do I need to do in order to get my additional payment back?

Payment Issues

I paid for my order but never received an order confirmation. What should I do?

It’s been days since I paid for my order but I still haven’t received any tracking information. What should I do?

I ordered multiple items but only received some items. What should I do?

What should I do if I have not received my order and it's been longer than the estimated 3-8 business days?

Order Issues/Delays

What is your return policy?

What if I am outside of your return window? Can I still return it if the item(s) haven’t been opened?

Can I return item(s) that have been opened or used?

What if I am within the 30 days for a refund or 90 days for an exchange/store credit but don’t have the original box. Can I still return my order?

Is there a fee for returning my order?

What if I receive damaged or defective item(s)?

What if I make a return on a purchase made through installments with Shop Pay?

How do I complete a return/exchange and what should I expect?

Returns/Exchanges

I Need to Update My Address, is it Too Late?

What if I Selected the Wrong Product and Need to Make Changes to My Order?

What If I Need to Cancel My Order? How Can I do That?

Modifications

I Need Help With My Order!

Do You Offer Expedited Shipping?

Do You Offer Refunds for Expedited Shipping if The Delivery is Delayed?

Will Insurance Cover My Order?

Insurance

How Do I Use My Reward Points?

How Do I log in to My Account?

How Do I Use A Discount Code/Gift Card?

Profile, Rewards, & Discounts

Am I able to set up and make installment payments for my order?

What type of payment methods does your company take?

Payment Questions

Do You Offer a Warranty Outside of Your Normal Return Policy?

I Have a Question About a Product!

How Much Do You Charge for Shipping?Updated 5 months ago